Quality Guarantee
You can be assured your survey will meet the highest standards.
We guarantee you will gain (1) deep understanding, (2) actionable feedback and (3) positive impact from your survey.
If you are not completely satisfied, you will receive a full refund.
Here are our specific quality commitments to you:
Custom-designed surveys, crafted to reflect your unique circumstances, goals and challenges
Friendly, professional and experienced team building engagement with all stakeholders
Flexible survey options including online, video call and in-person interview methods
Open questions and comprehensive free text analysis revealing the most actionable data
Insights gathered from between 10 and 1000 employees, partners, clients or stakeholders
Summary report providing an in-depth understanding of the strengths, challenges and priorities
Hidden issues sensitively uncovered with an external approach eliciting anonymous views
Smooth and stress-free process with our full support throughout the entire project
Text from proposal doc. We strive to achieve the following service standards:
To take the time to understand our clients' unique circumstances and goals, and ensure we tailor all aspects of the survey to your requirements.
To work in partnership with our clients and align our approach to achieve the optimal positive impact for you and your people. Your success is our success.
To deliver a friendly, personable and professional service.
To work collaboratively and supportively to make the whole survey process as easy as possible for our clients.
To maintain a resolute outcome-focus throughout. To consider and adapt all elements of the survey to ensure we deliver the most accurate, informative and useful end result possible.
To invest the time needed to comprehensively read, understand and categorise all survey responses, undertake thorough analysis and produce carefully considered, insightful and actionable findings.
To share the survey plan, questions, communications and reports in draft for client consideration and subsequent amendment as required. To adjust these elements to ensure complete client satisfaction.
To continually seek to improve our clients' survey experience.