AAG listened to feedback from the entire team at Lishmans to better understand how to optimise the technology to positively impact the people using it, and therefore ensure the best possible IT solution for their client.
The Little Survey Company worked with AAG to design a bespoke “You and Your Technology Survey”, to explore how people feel about the technology they use at work. This included insights on their everyday experiences, training needs, cyber security and perceptions of the IT strategy.
Alexa Greaves, CEO, AAG IT Services, said:
“It has been an absolute pleasure working with both Lishmans and The Little Survey Company to create this unique survey. Through this process, we have all gained an incredible insight into how the team feel about the technology they use, their understanding of the IT strategy, and key areas where support is required. Lishmans have demonstrated to their team how keen they are to listen to their feedback and create a positive working environment of collaboration and continuous improvement. We look forward to working together to mould the IT strategy.”
Margaret Kilner, Practice Director, Lishmans LLP, said:
“AAG and The Little Survey Company combined their expert knowledge of their subject areas to create and run a survey that gave a massive boost to our understanding of the key issues facing our team and how we might best support them.
Digital transformation is rapid in our industry, which is really exciting, but we need to ensure no one is left behind. The results will inform our IT and Innovation Strategy and act as a benchmark to measure progress.”
Having this information enabled AAG to implement systems and strategies which work effectively in practice to meet the needs of Lishmans’ team and clients.
With support in place to ensure people have the necessary knowledge and skills to benefit from the full potential of the technology, Lishmans can maintain the highest standards of data protection, efficiency and accuracy.
The Little Survey Company worked closely with Lishmans’ Practice Director to communicate the survey’s aims, practicalities and benefits, leading to a high response rate and yielding a wealth of valuable feedback.
The survey findings identified specific areas for people-focused actions and investment in the IT Strategy. AAG and Lishmans now have evidence to better understand how technology is perceived in the business; where training or improvements should be implemented; and how to empower employees to get the most from their technology solutions.
With this survey and their shared commitment to adopt the right technology for the people involved, Lishmans and AAG are ensuring technology offers a positive benefit for everyone’s day to day work.
AAG IT Services is a leading provider of IT support and strategic digital transformation services for a variety of businesses around the UK. AAG help their clients to use technology to become even better at what they do best and focus upon empowering all team members within each client organisation to get the most from the technology solutions adopted.
Lishmans LLP provides expert accounting, taxation and business consultancy services to help businesses grow through careful strategic planning. With a mission to advise, guide and support clients to ensure they become as successful as all their hard work befits, the Sheffield-based company has grown rapidly over recent years following two mergers.
To obtain rich feedback from the people with whom you work, please do get in touch.
